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Frequently asked questions

Get answers to general and technical questions

General FAQ

Yes, we do offer free plans for all Bosch IoT Suite services. Please consult the service catalog to subscribe.

Currently, an upgrade from existing free subscriptions to paid plans is not available. If you wish to register for a paid subscription, please create a separate instance via one of the marketplaces, e.g. Bosch IoT Suite on AWS Marketplace

Monthly base fees for all our service packages and services can be found in the service catalog.

Information on fees for additional capacities can be found under Pricing & Conditions.

There are various ways to get support for free plans and paid subscriptions. Please refer to our support page for more information.

Go to your service subscriptions. Select the service instance you want to terminate and click on “Edit”. There you can cancel your subscription.

If you have general questions (billing, registration process, etc.) or want to discuss your IoT project with our sales team, please fill out our contact form.

EU General Data Protection Regulation (GDPR) requires a data protection officer (DPO) to be designated if any processing of personal data is involved. Because Bosch IoT Suite services may be used to process personal data, users fall into the category of “processors” and as such are required to provide the contact details of their DPO. When setting up your user account, you may designate yourself as data protection officer, with your own email address for contact, if you fulfil the corresponding tasks in your role as processor, or if the application for which you intend to use Bosch IoT Suite services does not involve the processing of personal data. Please refer to our Bosch IoT Suite Terms of Use and our page about Data Protection Under Commission for further information.

Please refer to Articles 37, 38 and 39 of the EU General Data Protection Regulation (GDPR) for information concerning the designation, position and tasks of a data protection officer : https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32016R0679&from=EN

** This link is an external resource mentioned for guidance and is not part of the Bosch IoT Suite.

Technical FAQs

GatewaySoftware

Bosch IoT Gateway Software FAQ

Insights

Bosch IoT Insights FAQ

Want to start with the Bosch IoT Suite right away or need guidance for your next IoT project?
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