Frequently asked questions
Get answers to general and technical questions
Currently, an upgrade from existing free subscriptions to paid plans is not available. If you wish to register for a paid subscription, please create a separate instance via one of the marketplaces, e.g. Bosch IoT Suite on AWS Marketplace
Only free plans and non-company accounts will be terminated automatically if they remain unused for a certain period. Automatic termination of your account depends on the last time you were logged in.
If you have not been logged in at any time over the past 12 weeks, then you will receive a notification via email.
If upon first notification, you do not log in within 4 weeks, your account will be suspended/locked. At this point, subscriptions continue; the service instances are not yet deprovisioned. To unsuspend your account, please contact us by email.
When an account is suspended for more than 8 weeks, the account is automatically terminated and all related data is deleted. This includes the deprovisioning of all free subscriptions.
Please refer to Articles 37, 38 and 39 of the EU General Data Protection Regulation (GDPR) for information concerning the designation, position and tasks of a data protection officer : https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32016R0679&from=EN
** This link is an external resource mentioned for guidance and is not part of the Bosch IoT Suite.